Privacy Policy

Effective Date: April 2026

1. Introduction

MyTurnQueue ("we," "our," or "us") is committed to protecting your privacy and ensuring a secure digital queuing experience. This Privacy Policy governs our data collection, processing, and usage practices. By accessing or using the MyTurnQueue mobile application, website, and related services, you consent to the data practices described in this statement.

2. Information We Collect

To provide a seamless "Wait-from-Anywhere" experience and advanced management tools, we collect the following data:

For Customers:

• Identity Data: Your name, utilized to accurately identify your booking to the studio expert.

• Contact Data: Your mobile phone number, serving as your unique secure account identifier and enabling essential "Turn Arrival" notifications.

• Location Data: Real-time geographic location from your device (detailed in Section 3).

• Service Preferences: Booking history and service selections to enable priority queuing and personalized experiences.

For Studio Partners:

• Operational Data: We securely collect data required to operate our management suite, including staff profiles, appointment volumes, pricing, and in-app financial tracking, ensuring business owners maintain complete control over their studio's performance.

3. How We Use Your Location Data

We respect your movement and privacy. Your real-time location is utilized exclusively for the following specific operational purposes:

• Studio Discovery: To accurately display the closest participating salons and grooming parlors to your current position.

• Arrival Calculation: To provide the studio with an estimated time of arrival (ETA) once you are called, ensuring the chair is ready exactly when you walk in.

• Geofencing: To ensure you are within a reasonable distance of a studio before initiating a direct queue entry, preventing fraudulent or long-distance booking spam.

4. Data Sharing & Third Parties

We do not sell, rent, or lease your personal data to third parties. Your information is shared only when strictly necessary to fulfill your service request:

• With Studios: We share your name, booking type, and estimated arrival time with your chosen studio and their staff so they can manage their workflow efficiently.

• With Payment Processors: We strictly partner with industry-leading gateways, including Razorpay and PhonePe, to process all platform and booking fees. Your payment details are encrypted and handled directly by these processors. MyTurnQueue does not intercept, process, or store your credit/debit card numbers, UPI PINs, or sensitive banking credentials.

5. Data Security & Retention

We implement industry-standard security protocols to protect your information from unauthorized access, loss, or misuse. All data transfers between the app and our servers are protected using Secure Socket Layer (SSL) encryption. Studio operational data and financial logs are secured with strict role-based access restrictions. We retain your personal data only for as long as your account is active or as needed to provide you services and comply with our legal obligations.

6. Cookies and Tracking Technologies

We may use cookies, local storage, and similar tracking technologies to enhance your experience, remember your preferences, and analyze app traffic. You can control cookie settings directly through your device or browser settings.

7. Children's Privacy

MyTurnQueue is not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such data, we will take immediate steps to delete it

8. Your Rights & Data Control

You maintain full control over your personal data:

• Permissions: You can enable or disable location tracking at any time through your device's operating system settings.

• Opt-Out: You can cease all active data collection by logging out and uninstalling the MyTurnQueue application.

• Data Deletion: To request a permanent deletion of your account, service history, and all associated data from our servers, please contact our support team.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or relevant laws. We will notify you of any material changes by updating the "Effective Date" at the top of this policy or via an in-app notification.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact our administrative office:

• Operator: Rishi

• Email: myturnqueuesupport@gmail.com

• Address: Vill. Kolahera, Block-Nainwa, Bundi, Rajasthan 323802, India